| Organization: | Ottawa (City of) - Employment and Social Services - Ontario Works | ||
| Phone Numbers: | 3-1-1 ; select 1 for English or 2 for French ; then option 4 for Social Services, then option 3 | ||
| Toll-Free: | 1-866-261-9799 | ||
| Teletype: | 613-580-2401 | ||
| Website: | ottawa.ca/en/residents/social-services/employment-... | ||
| Address: |
Ottawa, ON |
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| Hours: | Mon-Fri 8:am-4:30pm | ||
| Service Description: |
To make an application for financial assistance: Residents already on Ontario Works and the Ontario Disability Support Program (ODSP) can call their case workers with questions or to ask for help Ontario Works clients can also call 3-1-1, select 4, then 2 to speak to an agent Financial and employment assistance to people in temporary financial need * can help pay for basic needs such as food, housing costs, certain furniture (beds (one every five years based on need), cribs, high chairs (one per family based on need) and a stove or fridge where not provided by landlord) and prescription drugs People receiving assistance through Ontario Works take part in employment activities which help them prepare for and find employment * program is delivered through four Employment and Social Services offices:
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| Fees: | None | ||
| Application: |
There are two parts to the application, an online or telephone application followed by an intake appointment at one of the Employment and Social Services offices * to find the nearest one, click here * to apply online, visit www.ontario.ca/socialassistance * to apply by phone, call 3-1-1 press 1 for English and 4 for Social Services, then option 3 * applicants can also view an Ontario Works Information Video at www.ottawa.ca/ontarioworks in English, French, Arabic, Spanish and Somali * Interactive Voice Response (IVR) 1-800-808-2268 — automated information and payment details, payment history, file status, etc. * for information on payment dates, visit http://www.mcss.gov.on.ca/en/mcss/programs/social/index.aspx |
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| Eligibility - Population(s) Served: | Individuals of 16 years and older * eligibility is based on family size, income, assets and housing costs | ||
| Languages: | English ; French | ||
| Area(s) Served: | Ottawa (City of) | ||
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This information was last completely updated on: 1-27-2026 |
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© 2026, Ontario Health atHome |
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Practical Insights for Busy Caregivers